Partner Terms of Use

Welcome to Agenditta. This document establishes the rules for using our platform by beauty professionals and establishments (hereinafter referred to as Partners).

By creating an account, using the free trial or subscribing to one of our plans, you expressly agree to the rules described below.

1. The Platform’s Role

Agenditta provides a technological tool for online scheduling and agenda organisation. We are not a customer discovery marketplace, we do not intermediate beauty services, and we have no employment or service relationship with end Customers. Our responsibility is limited to the technical operation of the scheduling page and the management dashboard.

2. Privacy and GDPR (LGPD): Operator and Controller

For the purposes of Brazil’s General Data Protection Law (LGPD):

• The Partner acts as Controller: You are the one who decides to request the Customer’s name and phone number, and it is your responsibility to obtain consent to contact them and to manage that commercial relationship.
• Agenditta acts as Operator: We process the data entered into the platform strictly to enable scheduling and to send transactional confirmations, following the Partner’s instructions.
• Partner’s Representation: You represent that you have informed your Customers about the collection of the data requested at booking, and that you hold the legal basis required for Agenditta to process it on your behalf. We do not obtain the end Customer’s consent for you, nor do we verify that it was obtained.

3. Registration, Trial and Subscription

• Trial Period: We offer a 14-day free trial, with no credit card required.
• Payment and Renewal: After the trial, continued access requires a subscription to one of the plans, processed through a partner payment provider. Renewal is automatic on each monthly cycle.
• Payment Provider: Billing, card details and receipts are handled by a third-party payment provider and are also subject to that provider’s terms. Agenditta does not store card details.
• Price Changes: The prices published on the plans page are the ones that apply. Any increase or change to your plan’s price is announced by email at least 30 days in advance and takes effect on the cycle following the notice; if you disagree, you may cancel before renewal, with no penalty. A price advertised as lifetime, such as the founder batch, is never increased for as long as the subscription exists.
• Non-payment and Gradual Blocking: If a payment fails, Agenditta applies gradual blocking so as not to disrupt your end customers abruptly:
  • Dashboard Grace: Up to 3 days overdue, access remains full.
  • Public Page Kept: After that, the dashboard is blocked, but your public booking page keeps taking appointments for another 7 days.
  • Full Block: Once the public page’s grace period has passed, the link goes offline until payment is settled.
• Cancellation: The Partner may cancel the subscription at any time through the self-service portal. There is no pro-rata refund for unused days in the current month.

4. Account, Credentials and Team

The account belongs to the Partner, and the dashboard is accessed with an email address and a password.

• Keeping Credentials Safe: You are responsible for keeping your password confidential and answer for whatever is done under your account. Tell us as soon as you suspect unauthorised access.
• Your Team: On plans that hold more than one professional, the Partner answers for the acts of everyone granted access to the dashboard as if they were their own — including their compliance with these Terms.
• Accurate Registration Details: The details given at registration must be true and kept up to date. False or incomplete registration details authorise the suspension set out in clause 5.

5. Usage Rules, Messaging and Suspension

The platform automates confirmations and reminders in order to reduce no-shows in your agenda.

• Transactional Use: The messaging system must be used solely and exclusively for the progress of appointments (confirmations, reminders, cancellations).
• No Spam: It is strictly prohibited to use Agenditta, its integrations or the contact base collected to send unsolicited marketing campaigns, spam or offensive messages to Customers.
• Prohibited Conduct: The platform must not be used for unlawful activity, to publish offensive or discriminatory content or content that infringes third-party rights, to work around the limits of the plan subscribed, or to compromise the security, integrity or availability of the service and of other Partners.
• Suspension and Termination: Breaching this clause entitles Agenditta to suspend or close the account:
  • With Notice: As a rule, we give notice by email and a reasonable period to put things right before suspending.
  • Immediate: Suspension is immediate where there is a risk to the security of the service or to third-party data, payment fraud, a court order or a legal requirement — in which case notice follows straight after.
  • No Refund: Suspension for breaching these rules gives rise to no refund of subscription fees already paid.

6. Intellectual Property and Media

• Agenditta’s Brand: The software, source code, interface and brand belong exclusively to Agenditta.
• Partner Media: The photos, logos and descriptions uploaded (stored on our servers) are the sole responsibility of the Partner. You guarantee that you hold the rights to use any image sent to the platform. Agenditta reserves the right to delete media that infringes third-party rights or contains inappropriate material.

7. Indemnification

The Partner undertakes to defend Agenditta and to bear awards, costs and legal fees arising from claims by end Customers or third parties relating to the content they published, to messages sent in breach of clause 5, to the beauty services they provide, and to the processing of personal data they carry out as Controller.

To the same extent, Agenditta defends the Partner against third-party claims alleging that our software itself infringes intellectual property rights — provided the Partner notifies us promptly and cooperates with the defence.

8. Limitation of Liability

Agenditta uses its best efforts to keep the platform online and secure, but the service is provided as is.

• No-shows: We are not responsible for financial losses arising from Customers failing to attend booked appointments.
• Disputes and Payments: Agenditta does not manage cash flow or online payments for services, nor is it answerable for any financial dispute or damage caused by the Partner to the end Customer.
• Availability: We do not promise an uptime percentage. We carry out scheduled maintenance, as far as possible at quieter hours, and occasional interruptions do not amount to a breach. Where there is prolonged unavailability attributable to Agenditta, the remedy is a credit proportional to the days affected on the following month’s fee.
• Third-Party Services: The platform depends on infrastructure, payment and email delivery providers. Failures of those providers are beyond our control and give rise to no liability beyond the credit set out above.
• Liability Cap: Save for wilful misconduct or where the law does not allow a limitation, Agenditta’s total liability towards the Partner is limited to the amount actually paid by them in the 12 months preceding the event, and does not extend to lost profits, loss of clientele or indirect damages.

9. Account Deletion and Data Retention

The Partner has the right to request the export of their data and the permanent deletion of their account through the dashboard (LGPD). Deletion results in the cascading removal of the agenda and customer histories, the removal of the short link and the immediate discarding of the photographs uploaded.

• Backups: Deletion removes the data from the production environment at once. Backups are rotated and discarded within 30 days, after which no recoverable copy remains.
• Blocked Accounts: Cancelling or stopping payment erases nothing: agenda, services and link stay stored for when you come back. Accounts fully blocked for more than 12 months may be deleted permanently, on 30 days’ notice by email.
• Legal Retention: Records we are required by law to keep — such as access logs and the tax records of billing — are retained for the statutory period, even after the account is deleted.

10. Term, Termination and Discontinuation

These Terms apply for as long as the account exists.

• By the Partner: You may cancel the subscription or delete the account at any time, with no penalty and without giving reasons.
• By Agenditta: We may end the relationship on 30 days’ notice by email, refunding pro rata the paid period not enjoyed; or immediately, in the suspension cases of clause 5.
• Service Discontinuation: If Agenditta is discontinued, we will give at least 60 days’ notice and keep the export of your data available throughout that period.

11. Changes to These Terms

This document has an edition, recorded together with your acceptance. We may update it to keep up with changes in the product or in the law.

• Prior Notice: Material changes are announced by email and on this page at least 30 days in advance. Drafting corrections, with no effect on rights and obligations, apply from publication.
• Acceptance: Continuing to use the platform after the notice period means agreeing to the new edition. If you disagree, you may cancel before it takes effect, and in that case we refund pro rata the period already paid for.

12. General Provisions

• Language: This document is published in five languages, and what applies to you is the edition in the language you accepted it in — that is the one recorded on your account. The five say the same thing; should they ever diverge, the one you read prevails.
• Force Majeure: Neither party is liable for failures arising from events beyond its reasonable control, such as power, telecommunications or internet outages, cyber attacks, natural disasters and acts of authority.
• Assignment: The Partner may not transfer this relationship without our agreement. Agenditta may assign it in the event of a corporate reorganisation, merger or sale of the business, on the same conditions, giving notice by email when that happens.
• Survival: The clauses on intellectual property, indemnification, limitation of liability, data retention and jurisdiction remain in force after the relationship ends.
• Severability and Waiver: If any provision is held invalid, the remainder stays in force. Failing to enforce a clause does not waive the right to enforce it later.

13. Jurisdiction

The jurisdiction of the district of Greater Florianópolis, State of Santa Catarina, Brazil, is elected to settle any disputes arising from this document, waiving any other, however privileged it may be.

Agenditta — All rights reserved.